JLR - Land Title Solutions

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Privacy Policy

1. Our Commitment to Privacy

JLR attaches great importance to your privacy. The following points outline our practices regarding online information and the choices available to you concerning the way we collect and use it.

2. Application of our Privacy Policy

Our Privacy Policy provides users of this website (www.jlr.ca) and services provided by JLR with details about how JLR collects, uses and discloses personal information. Personal information does not include details of contacts, such as your name, title, business address and business phone number.

3. Hyperlinks

Our site contains links to websites operated by third parties. JLR is not responsible for the practices or privacy policies of these websites, and our policy does not apply to them.

4. Information Collected

a) Non-Confidential Information

Our website is not designed to automatically collect information that identifies website visitors. For example, we are able to identify the Internet service provider used by visitors, but not their names, addresses or other information that could identify them. Technical information collected is used solely for internal purposes by our technical support staff. JLR collects some information on web browsing done by visitors to JLR.ca. For example, we compile statistics on the frequency and number of visits to our website and its individual pages. These aggregated statistics are used internally to improve our website, design new products and for general marketing purposes.

b) Personal Information

In certain parts of our website, you are prompted to provide information that will permit us to: (a) verify whether you are allowed to access and use certain information, documents and services from our website, (b) improve the usability of our website, (c) help you with technical or customer service issues or problems, (d) follow up after your visit or (e) improve our relationship with you. There is no obligation to provide such information. However, not providing these details may mean that you will not be able to access certain information, documents and services.

In addition, we ask you to provide information when you open a session on our website: your username and JLR password are required to access certain information, documents and services.

JLR may collect and use other personal information, such as when you:

  • subscribe to our newsletter,
  • ask to be added to our mailing lists in order to receive information about our products and services,
  • register for a training session,
  • place an order,
  • participate in a sweepstakes or other promotion,
  • share your opinion through an online survey.

In each of the above cases, we usually ask you to provide your name, email address, phone number, information about your professional practice and about your products preferences, as well as other similar personal information required to subscribe to services or offers.

Occasionally, we ask you to provide additional details to give you access to certain information, documents and services. In the case of our newsletter or electronic mailings, you may cancel your subscription at any time.

5. Use of Personal Information

JLR only uses your personal information for very specific purposes. Personal information provided when you use our website, such as your name, postal code, email address or telephone number, will be kept confidential and used to improve our relationship with you, as well as inform you about special offers, updates, new products and services from JLR, or interesting offers from third parties.

JLR may combine personal information collected through its website with data from third parties to offer products and services that may interest you. If JLR obtains information from third parties other than public sources, it requires these third parties to confirm that they have your consent to share your information with JLR.

In some cases, it may be necessary to disclose your personal information to third parties for reasons other than those mentioned above; for example, in the case of a dissolution requiring the sale of part or all of our business or its assets (including our client list containing your personal information), or if the disclosure is authorised or required by law (for example, in the case of legal proceedings or government investigations).

6. Analysis

We may monitor your use of our website in order to optimise its services, to measure user trends, to compile statistics and to provide a safer sales environment. Some of the data that we collect and analyze include your IP address, logon settings, computer connection information such as the type and version of browser used, operating system and platform, as well as your searches on JLR.ca and pages visited (including the date and time).

7. Data Processing

JLR may use subcontractors, agents, advisers and providers to help us operate our business. JLR may allow its affiliates and third parties access to your personal information in order to help us. However, these parties must maintain the confidentiality of your personal information and it may not be used for purposes other than the services they provide to JLR.

8. How JLR Obtains Your Consent

JLR obtains your consent for the collection, use and disclosure of your personal information when you share this information with us in order to receive our products and services. We apply a standard "unsubscribe" option in our communications with you regarding our products and services or other products and services that may interest you. This unsubscribe option is available in each of our email communications with you. Please note that it may take up to 20 business days to process your application. If you decide not to receive marketing communications, JLR can still contact you to provide the products and services you have requested from us.

9. Access to Your Personal Information

You can access your personal information and request a correction. To verify and correct the information contained in your online account, simply log in. If you need help with accessing or correcting further information, contact us.

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