1. Our Commitment to Privacy
JLR attaches great importance to your privacy. The following points outline our
practices regarding online information and the choices available to you concerning
the way we collect and use it.
by JLR with details about how JLR collects, uses and discloses personal information.
Personal information does not include details of contacts, such as your name, title,
business address and business phone number.
Our site contains links to websites operated by third parties. JLR is not responsible
for the practices or privacy policies of these websites, and our policy does not
apply to them.
4. Information Collected
a) Non-Confidential Information
Our website is not designed to automatically collect information that identifies
website visitors. For example, we are able to identify the Internet service provider
used by visitors, but not their names, addresses or other information that could
identify them. Technical information collected is used solely for internal purposes
by our technical support staff. JLR collects some information on web browsing done
by visitors to JLR.ca. For example, we compile statistics on the frequency and number
of visits to our website and its individual pages. These aggregated statistics are
used internally to improve our website, design new products and for general marketing
b) Personal Information
In certain parts of our website, you are prompted to provide information that will
permit us to: (a) verify whether you are allowed to access and use certain information,
documents and services from our website, (b) improve the usability of our website,
(c) help you with technical or customer service issues or problems, (d) follow up
after your visit or (e) improve our relationship with you. There is no obligation
to provide such information. However, not providing these details may mean that
you will not be able to access certain information, documents and services.
In addition, we ask you to provide information when you open a session on our website:
your username and JLR password are required to access certain information, documents
JLR may collect and use other personal information, such as when you:
- subscribe to our newsletter,
- ask to be added to our mailing lists in order to receive information about our products
- register for a training session,
- place an order,
- participate in a sweepstakes or other promotion,
- share your opinion through an online survey.
In each of the above cases, we usually ask you to provide your name, email address,
phone number, information about your professional practice and about your products
preferences, as well as other similar personal information required to subscribe
to services or offers.
Occasionally, we ask you to provide additional details to give you access to certain
information, documents and services. In the case of our newsletter or electronic
mailings, you may cancel your subscription at any time.
5. Use of Personal Information
JLR only uses your personal information for very specific purposes. Personal information
provided when you use our website, such as your name, postal code, email address
or telephone number, will be kept confidential and used to improve our relationship
with you, as well as inform you about special offers, updates, new products and
services from JLR, or interesting offers from third parties.
JLR may combine personal information collected through its website with data from
third parties to offer products and services that may interest you. If JLR obtains
information from third parties other than public sources, it requires these third
parties to confirm that they have your consent to share your information with JLR.
In some cases, it may be necessary to disclose your personal information to third
parties for reasons other than those mentioned above; for example, in the case of
a dissolution requiring the sale of part or all of our business or its assets (including
our client list containing your personal information), or if the disclosure is authorised
or required by law (for example, in the case of legal proceedings or government
We may monitor your use of our website in order to optimise its services, to measure
user trends, to compile statistics and to provide a safer sales environment. Some
of the data that we collect and analyze include your IP address, logon settings,
computer connection information such as the type and version of browser used, operating
system and platform, as well as your searches on JLR.ca and pages visited (including
the date and time).
7. Data Processing
JLR may use subcontractors, agents, advisers and providers to help us operate our
business. JLR may allow its affiliates and third parties access to your personal
information in order to help us. However, these parties must maintain the confidentiality
of your personal information and it may not be used for purposes other than the
services they provide to JLR.
8. How JLR Obtains Your Consent
JLR obtains your consent for the collection, use and disclosure of your personal
information when you share this information with us in order to receive our products
and services. We apply a standard "unsubscribe" option in our communications with
you regarding our products and services or other products and services that may
interest you. This unsubscribe option is available in each of our email communications
with you. Please note that it may take up to 20 business days to process your application.
If you decide not to receive marketing communications, JLR can still contact you
to provide the products and services you have requested from us.
9. Access to Your Personal Information
You can access your personal information and request a correction. To verify and
correct the information contained in your online account, simply log in. If you
need help with accessing or correcting further information, contact us.
Back to Top